Pick up or Shipping

With the exception of specifically listed promotions on the website, EROS HK delivery policy is listed below.

We offer the following delivery services:

• SF Express (Hong Kong & Macau)

• Others Courier (extra large parcel)

•If you need to ship outside Hong Kong and Macau, such as Taiwan, Guangdong, Malaysia, etc., please contact us. WhatsApp +852 55031990, email: info@eros-verde.com

Hong Kong

• Free shipping with every order over HK$600 (after discount).

•  Delivery fee will be charged by Sf express if order below HK$600 (after discount).

Macau

• Free shipping with every order over HK$800 (after discount).

•  Delivery fee will be charged by Sf express if order below HK$800 (after discount).

• Shipping Service is available within Hong Kong Island, Kowloon, New Territories, Outlying Islands and Macau. This service is NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands.

• Delivery to residential or business address (Hong Kong & Macau) or pick up at EF Locker, S.F. Express Store (Hong Kong only）

• P.O Box is not accepted as shipping address.

• Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.

SHIPPING DAYS AND SCHEDULES

• The shipment will be ready in 1-2 business days upon confirmation of payment. This might vary depending on stock availability.

• Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. For remote areas, it might take 3-4 business days.

• Delivery service is not available on Sundays and Public Holidays.

• Delivery Schedule (in exception of Outlying Islands. Please refer to ‘Outlying Islands Delivery Schedule’) :

• Once the order is shipped out, the Waybill number can be obtained in ‘My Account>My Orders’. Please contact SF Express to track your shipment.

• Once the order is shipped out, any changes in the address shall be arranged with SF Express by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer.

• If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times within 14 business days, your order will be cancelled and refund will be initiated within 10 business days. The time to post a credit to your account is determined by the issuing bank. Please contact your own issuing banks for details.

SF Express (Hong Kong & Macau only)

• Orders can be delivered to residential or business address in Hong Kong and Macaus or SF Express Lockers or selected by customer at checkout.

• The Hong Kong phone number entered should be able to receive SMS notifications.

• The shipment will be ready in 1-2 business days upon confirmation of payment. This might vary depending on stock availability.

• Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. Customer will receive an SMS notification with the locker PIN upon delivery.

• Customer should retrieve their order from the selected locker.

• The item must be picked up within 30 hours of SMS notification if you choose collect in SF Express Lockers. Should there be any difficulties, please directly contact SF Express Customer Service Hotline at 2730 0273.

• From 16 November 2020 and onwards, for parcel collected from ‘Hot’ EF Lockers after the first 24 hours upon the system initiating parcel collection SMS message, an accumulative fee will be charged by SF Express for every 24-hour as a unit thereafter. SF Express may update charges and Terms Conditions, please visit SF Express official website or contact SF customer service hotline for details.

SF Express Customer Service Hotline and Office Hours